Return and Refund Policy

Thank you for visiting and shopping at Following constitutes the terms and conditions of our return and refund policy.

Ordering Policy

Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on “Add to basket”.
Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted your payment mode / made your payment, your order will be processed online immediately and will be shipped to you.
We accept orders for delivery within India.

For international orders, please visit our Ebay site or contact us at +91 98310 61769/ +49 176 57623170 .

What items can be returned?

All items that are shrink-wrapped in a set, and has not been unsealed can be returned. Any lose item is not acceptable for returned. The number of products returned should be same as purchased.

Any damage caused during the transit by the courier company cannot be returned.

What is the timeline for return?

The product can be returned only within the 30 days of delivery.

Any return after 30 days will not be accepted.

How to initiate the return?

  1. Pack the products inside a carton and seal.
  2. Please send pack the package on the following address: Bio Box India,
    1/4/A/1/A, Khagendra Chatterjee Road, Kolkata-700002
  3. Your refund will be initiated to your given credit card/debit card/UPI ID as soon as we recieve the package.

When can I initiate a refund?

Incorrect / Incomplete Order Delivery:
In case an incorrect, damaged or incomplete order is delivered, the same has to be reported within 24 hours by sending image of product and packaging and a code mentioned on the box through an email at [email protected] or on WhatsApp . A replacement will be dispatched within 1-2 business day between 9AM to 6PM from Monday to Friday.
Damaged Product Delivery:
If the product delivered to you is damaged before you receive it, kindly do not accept the product. Kindly report the same within 24 hours at [email protected] or on WhatsApp. A replacement will be dispatched within 1-2 business day between 9AM to 6PM from Monday to Friday.

Further Information

  • The customer has to pay for shipping the packege to be returned.
  • Please contact the shipping firm for claiming damage refunds.
  • Please keep enough proofs of your packacge before return, so that we can claim for damage as well.
  • Please contact our team at +91 7003407576/ +91 7003495844 for further queries
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